DLF Training is CPD-accredited by the CPD Certification Service.

Effective care provision is based on personalisation, which requires that care providers understand what makes people different from each other, and it is paramount that everyone involved communicates together to agree care outcomes. Communication is therefore an important skill for all caregivers, but often the emphasis is on verbal communication alone

Non-verbal communication is a powerful tool that all humans possess and constantly use. This course is designed to enable delegates to understand the importance of non-verbal cues (e.g. body position, touch, vocal emphasis, eye contact, personal space) and secondly to think about applying these principles in care situations, for instance manual handling. The course is not designed to deliver problem-solving for non-verbal clients with specific or complex manual handling needs.

Professional groups who would benefit from this course

  • Newly-qualified healthcare professionals
  • Professional caregivers who wish to broaden their knowledge
  • Those who wish to develop or teach communication skills

Level of skills/knowledge

  • Little or no previous experience or knowledge of non-verbal communication
  • Some experience in manual handling of people

Employment area

  • Teaching, training
  • Therapy and nursing
  • Formal or informal caregiving
  • Equipment provision
  • Assessment of others

CPD markers

  • Self-determination
  • Self-knowledge
  • Directed study 
  • Guided experiential learning
  • Group learning

At the conclusion of this course, participants will be able to:

  • Understand the importance of communication generally as a skilled interchange
  • Understand the problems faced by clients/patients/service users who cannot communicate verbally
  • Appreciate how this lack may lead to altered behaviour patterns
  • Relate how these altered behaviour patterns affect client’s response to daily living tasks
  • Understand the non-verbal interaction in communication and how these develop from birth
  • Appreciate the influencing factors on NVC, including culture, gender, and learned behaviour
  • Discuss how NVC cues may be used to achieve outcomes in care provision
  • List how use of NVC cues may affect the outcome in care scenarios involving manual handling

Course code: INCV1210 - 16th December 2010

Duration: One day

Price per person: £180 + VAT (£216)

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Common questions

Read the answers to the most frequently asked questions about the practicalities of attending a DLF course.

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