Skip to:

DLF is now a certified member of The Information Standard

22nd December 2009
The public can be confident that DLF is a trusted and reliable source of health and social care information
DLF has been certified as a quality provider of health and social care information by The Information Standard – a new certification scheme for health and social care information. DLF has demonstrated they have the necessary processes and systems to ensure their information meets the rigorous quality criteria of The Information Standard. DLF has consequently been awarded The Information Standard quality mark, which they can display on their information materials as a mark of quality and reassurance for the public.
The majority of the general public (71%) (Note 1) feels overwhelmed by the health and social care information available to them. The Information Standard was launched by the Department of Health as an initiative to give the public a quick way of identifying good quality health and social care information, and to drive up standards amongst producers.
Angela Coulter PhD, Hon FFPH, Hon FRCGP an independent healthcare analyst who advises on the scheme commented: “Those organisations that are able to display The Information Standard mark will immediately be able to differentiate themselves from competitors, as producing high quality information that people can rely upon. The rigorous certification procedure will help to raise information production standards and inspire confidence in organisations that they are performing to the highest standards.”
Christine Shaw, DLF’s Chief Executive, said of their accreditation: “I am delighted that DLF is a founder member of The Information Standard and one of the only social care information providers in the Scheme. Hundreds of thousands of people use our web services every year to gain the impartial advice and information they need to make informed decisions on daily living equipment. The Information Standard provides people with the peace of mind that the advice and information they are receiving can be trusted and relied upon”.
There are more than 50,000 organisations producing health and social care information in England. Any of these can apply to join the scheme and become certified, whether they are a public sector organisation (NHS or local authority), a voluntary sector organisation, or a commercial company.
Note 1: Omnibus survey of 1,000 adults commissioned by DH and carried out by TNS in March 2007 

Notes to editors
About DLF

  • DLF is the UK’s leading source of impartial, expert information and advice on equipment to help older and disabled people continue to live full and independent lives and stay in their homes as long as possible
  • DLF is a national charity and is celebrating its 40th anniversary in 2009
  • For help and information about equipment and gadgets to make daily life easier, visit DLF’s impartial advice website www.livingmadeeasy.org.uk
  • DLF also runs AskSARA, its award-winning online advice tool that guides people to appropriate and personalised information on products that can help them live more independently. Visit www.asksara.org.uk
  • If you would like to try out daily living equipment for yourself under the guidance of a qualified therapist, you can visit DLF's London Demonstration Centre with hundreds of items on display

Contact: Sharon Harbutt, Press Officer, DLF, Tel: 020 7432 8017, Email: s.harbutt@dlf.org.uk
About The Information Standard
The Information Standard is a new certification scheme for the production of health and social care information. Any organisation producing health and/or social care information for the public in England can apply for certification. It is an independently governed, non-statutory scheme supported by the Department of Health. Certified organisations have demonstrated that they have the necessary methods and systems to ensure that the information they produce is accessible, accurate, appropriately researched, authoritative, clear, complete, readable, relevant, secure, up-to-date and well-designed.
The Information Standard is similar to other schemes such as Fairtrade and will assess the organisation’s processes rather than individual pieces of information. However, as an added check a random sample of information materials is also assessed to ensure the end product is consistent with high quality processes.
The scheme operator authorises a number of certification bodies to carry out the assessment and certification of information producers against The Information Standard. These certification bodies will be specialists in carrying out such evaluations against standards. As part of this authorisation, certification bodies will need to achieve and maintain accreditation through the United Kingdom Accreditation Service.
Contact: Eleanor Pinkerton/Natasha Rydlewski, Tel: 0207 654 2386/0207 654 2137 or 0207 654 2399 (out of hours), Email: eleanor.pinkerton@capita.co.uk/natasha.rydlewski@capita.co.uk

Scroll to Top