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DLF’s statement following the release of the Competition and Markets Authority (CMA) investigation into comparison markets

The Competition and Markets Authority (CMA) has released its report following a year-long market study into the use of price comparison sites and other apps.

The report laid down guidelines and recommendations on how these websites should behave, including the clear display of information like price and product descriptions and how products are ordered on websites.

DLF’s comparison website, Living Made Easy, and its online self-help guide, AskSARA, provide impartial, independent information and expert advice from occupational therapists on disability equipment and assistive technologies. It has long been a trusted resource for individuals, families and carers alike.

People using our services like to be able to research and compare a range of products and read unbiased, expert advice and information about equipment before contacting suppliers. Visitors to Living Made Easy can browse through over 10,000 daily living products from 1,000 national suppliers.

Product pages are simply laid out - highlighting the key services provided and displaying clear pricing information, with date last checked information. A rating system determines where a product appears in the listing pages – this is based on certain criteria given by the supplier, such as pricing information or whether a company is a member of certain trade association, such as the BHTA.

Living Made Easy helps around two million people a year research, compare and review a range of products before contacting suppliers - our impartial advice and information provides individuals with options rather than just opinions.

Notes to editors

Disabled Living Foundation (DLF) is a national charity that has been providing expert and impartial advice on independent living for nearly 50 years. Its mission is to help people live independently at home, with dignity.

DLF’s website, Living Made Easy is used predominately by disabled and older people, or their relatives and friends, who are looking for equipment to make everyday tasks easier.

Our Helpline offers free, impartial advice about mobility products or other types of daily living equipment, information on where you can buy or hire items or details of local organisations that can help you. The lines are open 10am-4pm, Monday to Friday. 0300 999 0004.

DLF is part of Shaw Trust.

Website: livingmadeeasy.org.uk

For more information please contact Amanda Shiel, Knowledge Manager
Email: amanda.shiel@dlf.org.uk
Tel: 020 7432 8008

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