DLF Training FAQs
DLF Training FAQs
Find answers to some of our most common questions relating to DLF training courses. If you still can’t find the information you are looking for, please contact us.
What are the prerequisites for the courses?
Each course will assume a level of knowledge – these can be found on the information pages for each course.
You do not have to complete a Level One course to be able to take a Level Two course, this is more dependent on your knowledge and skills.
If you have any questions on this please do not hesitate to contact us.
Will DLF Training be adding extra areas to the training courses?
We are in the process of writing and accrediting some new modules, we’ll keep you posted.
In the meantime we can do tailored courses to meet your specific needs.
Please get in touch with us to discuss further.
NB: Setting up a tailored course may incur a cost, increase the length of the course or change the accreditation value.
What time do your training courses start and finish?
Most courses run from 9.30am until 4.30pm.
The exact timings of each course will be sent to you as part of your joining instructions after you have booked onto a course.
Where are your training courses held?
We run sessions across the country and are always looking for more venues. We are also happy to come to a venue you provide – please contact us to discuss.
Our current training rooms are:
- Disabled Living Foundation, 4a Buckhold Road, London SW18 4GP
- Wenman Mobility, Debden Farm, Barford, Warwickshire CV35 8DA
- The Smart Centre, Astley Ainsley Hospital, 133 Grange Loan, Edinburgh EH9 2HL
I'm travelling in from outside London. How long will it take me to get to your training venue?
If you are coming from outside London to attend our training venue, you can find out how to get here from mainline stations by visiting Transport for London’s website and using the Journey Planner.
This should give you the best options if travelling by public transport.
Do you provide lunch?
No, we do not provide lunch. We have found that most delegates prefer to leave the building and go out to one of the nearby cafes or sandwich bars to take a break from their learning environment.
Is there parking available?
Parking options are as follows:
- We cannot offer any parking at our London venue, however there is a NCP car park within walking distance.
- Our Warwick venue has onsite parking
- Our Edinburgh venue has a pay and display car park
What happens if I wish to cancel my place on a course?
If delegates are subsequently unable to attend a course, they should inform us in writing as soon as possible as cancellation charges will apply dependent on notice given (see below). Wherever possible, delegates will be offered the opportunity to transfer to another date free of charge.
Delegates who decline this option will be charged as follows:
- More than 28 days prior to the course start date – admin fee (£40) plus VAT
- Between 14-28 days prior to course start date – 50% course fee
- Less than 14 days prior to the course start date – full course fee
What happens if my organisation has not paid for my place by the time the course starts?
We need either:
- the full payment
- a purchase order if being invoiced before the course starts.
If this is not received the learner may be refused entry.
What happens if I am running late?
If you are running late please call the training department on 020 7289 6111 to let us know. The trainers can refuse entry to anyone arriving more than 30 minutes late and you will need to re-book onto another course. This is down to the trainers discretion on the day.
We would always recommend checking the journey times and travel status on the day of the course and leave in plenty of time to ensure you arrive at the training venue in good time.
We understand that sometimes things happen that are out of your control and this may impact on your ability to get to the training venue on time. However, arriving after the start time could mean you miss out on important course content and late arrivals can cause disruption to the session.
What do I do if I haven’t received a certificate?
Once all your assignments have been submitted and the deadline has passed your work will be sent to the assessors. You should hear back within one week of the deadline to say whether you have passed or are required to submit additional information.
Once this process is complete, the work goes through some vigorous moderation processes, this can take up to three weeks.
You should receive your certificate within six weeks of the deadline for submissions. If you haven’t heard anything from us after the six week period please contact us at firstname.lastname@example.org
I've lost my certificate. What should I do?
Replacement certificates can be requested from the accrediting body, OCN London at a cost of £35. To find out more please visit OCN London replacement